Service / UX Designer

Location: Detroit, MI

Department: Creative

Type: Contracted

Min. Experience: Experienced


Hello Innovation owns and operates a strong set of businesses powered by innovation and change. We are disruptive by design and love solving the world’s toughest business challenges. It’s in our DNA to change the world and improve lives through our portfolio of companies.

Intrigued? Perfect. Hello Innovation is looking for a top notch UX Lead to work with our merry band of pirates to create world-changing products.



Are you a problem-solving, captivating storyteller? Are you obsessed with looking at the big picture and studying, understanding and responding to user needs? Do you want to design kick a$% user experiences that solve real problems and are seen by millions of users every month? Then imagine what you can do working with a group of the brightest minds in our get-sh*t-done culture.


We’re looking for a visionary Service / UX Designer to help us craft products and processes that simplify and automate the mundane, and who can look beyond meeting basic expectations to deliver unique, seamless and emotional experiences. Not only will you be responsible for the overall strategy and implementation of service design, but you’ll optimize the entire experience, including people, products, process and technology.


This is NOT just a role for pushing designers in the right direction - our User Experience Department is the driving force behind creating meaningful connections between our clients and customers. As a Service / UX Designer, you’ll be deep in the trenches with our entire team, getting your hands dirty and putting in the work to create unique, thoughtful design that makes an impact.



  • Collaborate closely with our team members to craft a world-class user experience across our product and behind-the-scenes processes.
  • Balance user needs, technical constraints, and business objectives to solve problems effectively.
  • Guide a multi-disciplinary team of strategists, copywriters, graphic designers and developers while advocating the best design for the end user and giving / receiving feedback.
  • Create and lead the creation of amazing interaction designs, being the champion of usability and user-centered design principles.
  • Work with product owners and key stakeholders to brainstorm and identify opportunities, executing them as a flawless part of the overall user experience.
  • Contribute to our process and shared knowledge, and help to evolve the Hello Innovation way of working



  • Proven experience creating interfaces, large scale websites, or applications.
  • The ideal candidate will have hands-on experience in everything UX, including research, strategy, development, concepting, product definition, and design.
  • Extensive experience designing for mobile and tablets, both native app design and mobile web.
  • Candidate must provide a strong portfolio with work samples showcasing UX expertise, interaction design, creativity, and depth of thought.
  • Successful track record creating killer products.
  • Ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
  • Works collaboratively with other intelligent and talented types – no egos please.
  • Open to feedback and knows how and when to defend design choices.
  • Expert in UX software applications (Pencil, Omnigraffle, Balsamiq, Illustrator, Fireworks, etc.)




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